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FAQ
Contacts
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How can we contact you?
Connect directly to our support managers via Live Chat.
Registration
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Why do I need to be registered?
Registration on Cwin88 website is a condition for using all the products available on the website. Registration entitles you to open a Cwin88 account free-of-charge and without obligations. Use the account to manage your bets and personal data. You can make bets with real money after you replenish your account.
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How can I register on your website?
To register on our website visit the “Register” section in the upper right corner. Please be careful and take into account the proposed registration requirements in order to avoid further problems. We recommend that you get acquainted with our rules in advance.
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Why should I specify my personal data when registering?
The accuracy of your data is a condition of using our products. Management of your money in your Cwin88 account is implemented in a similar way to a bank account. We need to know your first name and last name, as well as your current residential address. By entering your date of birth you verify that you are of legal age to use the services of Cwin88. It is important for us to have your email address so that if you forget your password or want us to send you notifications, we will be able to get in touch with you by email.
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Why is it necessary to fill in the passport details?
This is done for security purposes. In the case of winnings you will only be able to receive them if you present your identification document.
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Where can I see my account number?
You can see your account (ID) number, which was given by the company in the “My Profile” page, “My Data” section ID: 19…..:
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Do I undertake any obligations by registering on the Cwin88 website?
No. Your registration does not bind you in any way and you are not obligated to make regular deposits or place a certain number of bets. However, by registering you agree to our General Terms and Conditions (GTC).
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Can I change my personal data after registration?
Please note that you will no longer be able to modify your basic data, such as your first name and last name, date of birth, the currency of your account in Cwin88 or the country settings. Seriousness and trustworthiness are the top priorities for Cwin88. You will, however, still be able to change other data even after registration. In special cases (e.g. the personal data was filled incorrectly, etc.), Cwin88 will verify and accept changes to your basic data if you submit the corresponding confirming document.
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I don’t want to deposit money right after registration. Do I have to?
You don’t need to make a deposit immediately. You may make a deposit whenever you like by using the “Deposit” option.
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In what cases is the account blocked
The company reserves the right to block your account if:
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Your style of betting does not comply with the rules of our company.
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Your account is replenished by mistake.
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You use obscene phrases during telephone or “Chat” conversations.
To find out why your account has been blocked, please contact our support managers.
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What should I do if I have forgotten my password or username?
Try to restore it on our website using the “Forgot Password?” option. In some cases (e.g. if the email address is wrong or if there are any technical inaccuracies etc.) it can’t be restored. You should contact our support managers.
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Can anyone else get access to my account?
This may happen if you log out from your page without clicking on the “Log out” button and closing the page using the exit “X” button.
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What should I do if another person learns my password/username?
You should immediately inform the support managers about it. We will block your account and try to solve this problem.
Making a bet and calculation
For detailed information regarding making bets, calculating winnings, types of bets, handling specific betting scenarios, or any other related queries, please refer to the Cwin88 website's betting section or directly contact our support managers via Live Chat.
