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Privacy Policy

CWINZ88 – KNOW YOUR CLIENT (KYC) & PRIVACY POLICY

1. KNOW YOUR CLIENT (KYC) POLICY

1.1 Account Verification Requirement

To access all platform features—including withdrawals—players must complete the KYC (Know Your Customer) verification process. This ensures secure transactions, identity protection, and compliance with regulatory requirements.

1.2 Required Verification Documents

Players must submit the following:

1.2.1 A valid identity document based on the player's country:
- Passport (recommended)
- National ID card
- Driving license
- Birth certificate (may take up to 24 hours for verification)
1.2.2 A liveliness test using the phone’s front/selfie camera to ensure real-time identity confirmation.
1.2.3 For payment verification: a photo of your payment card (only the first 6 and last 4 digits must be visible; CVV must be hidden).

1.3 Purpose of Verification

1.3.1 To confirm that the player is at least 18 years old (or of legal gambling age in their jurisdiction).
1.3.2 To safeguard player identity and prevent fraudulent behavior.
1.3.3 To adhere to regulations mandated by our licensing authorities.

1.4 Document Approval Rights

Cwinz88 reserves the right to:

Reject and request resubmission of documents that are incomplete, altered, or unclear.
Perform periodic reviews for authenticity.

1.5 Account Sanctions

Cwinz88 may block or suspend player accounts if:

Submitted documents appear tampered with.
A player is suspected of operating multiple accounts.
Fraudulent activity, identity theft, or payment irregularities are detected.

1.6 Why KYC Is Essential

Verifying your identity and age is required by law and aligns with responsible gaming practices. It protects both the player and the platform from misuse.

2. PRIVACY POLICY

Cwinz88 is committed to respecting your privacy and safeguarding your personal information. This policy outlines the collection, use, and protection of data shared through our services.

2.1 Agreement

This Privacy Policy forms part of the Terms and Conditions between you and Cwinz88. Your continued use of our platform implies acceptance of the terms herein.

2.2 Updates

Cwinz88 may update this Privacy Policy from time to time. Revisions will be posted on our platform and we recommend you review it regularly.

3. PERSONAL INFORMATION COLLECTED

We collect identifiable information, including but not limited to:

Name, address, phone number, email
Date of birth, ID numbers
Payment information
Website usage data (IP address, visit times, crash logs, etc.)

This data is stored securely on servers located in Germany and other countries.

4. DATA COLLECTION METHODS

Information is gathered via:

Direct input from users on our website
Verified third-party vendors and service providers
Technical tools like cookies and analytics

All third-party partners are contractually obligated to safeguard your data in compliance with this policy.

5. USE OF INFORMATION

Your personal data may be used for:

Service delivery and account management
Customer support and security reviews
Marketing offers (unless opted out)
Research and analysis to improve services

We may also share non-sensitive data with strategic partners for promotional or operational purposes.

6. EXCEPTIONS TO CONFIDENTIALITY

Cwinz88 may disclose your data if:

Required by legal authority or court order
Necessary to defend our legal rights
You are suspected of fraud or criminal activity (e.g., payment fraud, cheating, chargebacks)

Anonymous data may be shared for research on gambling addiction prevention.

7. DATA ACCESS & OPT-OUT OPTIONS

Players may:

Review and update personal data
Opt out of promotional communications
Submit complaints regarding data usage

Requests can be submitted via email or through your account settings.

8. COOKIES & TRACKING TECHNOLOGY

8.1 Usage of Cookies

Cookies help enhance user experience and include:

Session-based cookies: active only during your visit
Persistent cookies: stored over time for preferences
Analytical cookies: help us improve navigation and performance

You may adjust browser or Flash Player settings to disable cookies. Disabling may affect site functionality.

9. ELECTRONIC PAYMENT CONSENT

For real-money games, your payment information will be securely processed through third-party providers. By accepting this policy, you consent to such data handling, including international data transfer where applicable.

10. SECURITY REVIEW CONSENT

Cwinz88 may perform security audits to ensure compliance with Terms and Conditions. You agree to provide requested documentation and authorize third-party data verification.

11. DATA SECURITY MEASURES

All Personal Information is encrypted, password-protected, and stored behind a secure firewall. We enforce industry-standard SSL encryption and audit our systems regularly.

12. MINOR PROTECTION

Our services are for users aged 18 and above. Accounts suspected to belong to minors will be terminated, and data deleted.

13. INTERNATIONAL DATA TRANSFER

Your data may be transferred to jurisdictions without equivalent privacy laws. However, all partners are bound by our privacy protection standards.

14. THIRD-PARTY LINKS DISCLAIMER

We are not responsible for the privacy practices of third-party sites linked from our platform. Use of such sites is subject to their respective policies.

15. LIABILITY & DISCLAIMER

The services are provided “as-is.” While we prioritize data security, we do not guarantee flawless protection and accept no liability for indirect damages or data misuse beyond our control.

16. POLICY ACCEPTANCE

Using our services implies agreement with this Privacy Policy, which supersedes prior versions. Continued use after updates confirms your acceptance.

17. EXTERNAL WEBSITES

Cwinz88 is not responsible for content or policies on external websites linked from our platform. Please consult their respective privacy policies.

18. NETENT PRIVACY POLICY

For games developed by NetEnt, their independent Privacy Policy applies. You can access it here:
https://www.netent.com/en/netent-privacy-policy-eu/